Data protection information
In accordance with the QFC Data Protection Regulations available at http://www.complinet.com/qfcra/display/display.html?rbid=1557&element_id=, we wish to inform you that the Employment Standards Office will hold your personal and sensitive data collected in relation to your complaint in manual and in electronic format.
The principal purpose of requesting, holding and processing this information is the processing of your complaint.
Disclosure of any of this information to statutory bodies such as the Ministries, Tribunals or other third parties will take place only if required by Law and Regulations and in accordance with their requirements.
We will request your explicit consent to disclose this information to a different third party for any other reason and you will have the right to object to such disclosure or use.
As Data Subjects, you have the right to access your personal data held by the Employment Standards Office, to correct it if necessary, to review and delete your own records and object to the processing at any time and on reasonable grounds, in accordance with the QFC Data Protection Regulation and Rules in force.
The Data Controller responsible for this purpose is the QFC Authority and the Data Processor is the Employment Standards Office.
We kindly ask you to read the full version of the Data Protection Regulation before giving your free, specific and informed consent.
Please also be informed that your potential refusal to provide us with the “Specific and informed consent” will cause the impossibility for us to process your complaint.
Complaint submission guidance
There are two alternative routes to exercise the rights under the QFC Employment Regulations (the "Regulations") and report a contravention of such Regulations:
- the judicial route before the Civil Court at the Qatar International Court and Dispute Resolution Centre (QICDRC) or
- the administrative route, before the Employment Standards Office of the QFC. In case of dissatisfaction with the determinations of the Employment Standards Office, the determination can be appealed at the Regulatory Tribunal of the QICDRC.
Please note that once one of the above routes is chosen and the proceeding is completed, the alternative route is no longer available.
In accordance with Part 12 of the QFC Employment Regulations (the "Regulations") a complaint related to alleged contraventions of the Regulations can be submitted to the Employment Standards Office. The entire proceeding is free of charge.
The following information will guide you through the complaint process.
1. Before submission
2. How to fill a complaint form
A complaint filed with the Employment Standards Office must be in writing and contain the following:
During the course of the investigation the Employment Standards Office staff may contact you if additional information is required.
It is important to collect all relevant documents and attach them to the complaint to allow the Employment Standards Office to conduct the investigation in a timely manner.
Employment Standards Office
QFC Tower 1
Sun-Thu from 7,30am to 3,30pm
Should you wish to submit the compliant via email, please sign the form and send a scanned copy to firstname.lastname@example.org
3. After submission
If you need assistance in completing the complaint form, please contact the Employment Standards Office at 44967617 or send an email to email@example.com
I acknowledge that I have read the above instructions and confirm my intention to proceed with the administrative route to resolve my complaint.